Shipping notes

Once a tracking number has been provided and the package has been scanned into the carrier’s system, we can no longer be responsible for lost packages and replacement requests, customers will need to work directly with the carrier. Insurance is available in our shop, please be sure to add it to your cart when ordering.

US DESTINATION SHIPPING SPECIFIC
For US destinations we’re now shipping via USPS Ground Advantage, which includes $100 of insurance. We continue to recommend adding insurance if your package is valued at over the $100 coverage automatically included, as claims for lost packages will have to be handled by the carrier, Xanadu Pins can't afford to replace. Thank you for understanding.

If your package is valued at over $100, we recommend adding coverage.

Option 1
Stack Insurance

If your package is valued at $200, purchase an additional $100 when checking out through our site. This saves you money, but if your package is lost, you have to file two claims: one with USPS for the initial $100, and one with us for the second $100.

Option 2
Buy Full Coverage

If your package is valued at $200, purchase full coverage of $200 when checking out through our site. This saves you time as if your package is lost, you file one claim with us for the full coverage of $200.